Is EN 303 645 mandatory?
It is a baseline and generally voluntary. Some national labels and schemes require it, and it overlaps with the RED cybersecurity requirements and the Cyber Resilience Act. We scope the assessment so the same work serves what applies to you.
Do we need an accredited lab?
Generally no: the baseline can be self-assessed or assessed by a third party, and our report against TS 103 701 is usable as that evidence. Some formal labels require an accredited lab to issue the result; in that case our assessment prepares you for it. We are not an accredited lab.
Is my mobile app in scope, or just the device?
Both. EN 303 645 covers the device and its associated services, which include the companion app and the cloud it talks to. We assess the app and those channels alongside the device.
Do you need source code?
No. By default, testing is black-box: we work with the same information an attacker would have, using the build you ship. If you prefer, we can also review the source code.
Do you test on physical devices?
When needed. On Android we mainly work with Chameleon, our analysis environment: it gives us deep visibility into what the app does in the operating system, and handles root, pinning and anti-instrumentation checks at the OS level by default. For the device itself we work with a physical unit. On iOS we use physical devices.
How long does it take and what does it cost?
It depends on the number of apps and platforms, the device interfaces in scope and how many provisions apply to your product. We send you a proposal with a fixed price and the schedule. We can usually start the same week you accept the proposal; the start date depends on our team's workload and is stated in the proposal.
What do you need from us?
The app builds (APK or AAB for Android, IPA for iOS), one or more test devices, test accounts and access to the backend environments in scope. The proposal sets out the details.
What language is the report in?
English by default. If you need it in Spanish, just tell us.
How do you handle confidentiality?
We agree confidentiality terms before you share builds, documentation or devices. We have a standard NDA, but if you prefer to use yours, we are happy to review it.